But Wait, it gets better. Here is all it says on the subject: StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets., Shows the complete lack of transparency StubHub has regarding its pricing. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. Joseph valentino Read on to get the help you need to contact StubHub. Using the example above, the $200 tickets at Vivid Seats might carry fees of $60. 2 0 0 comments Best Add a Comment More posts you may like r/stubhub Join 6 days ago experience with selling tickets 4 6 When Stubhub acquired Ticket Technology, the original 48 brokers that were using that POS received a discounted commission fee as part of the agreement. You will enter your community username and new password and done! i didnt realize stubhub had changed from the what you see is what you get they advertised last year. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. Desired outcome: Ask the Community AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. +[protected]. Rimas Butkevicius When StubHub transitioned to showing all-in pricing, they used the opportunity to experiment with charging buyers anywhere from 2% to 20% (on top of the 15% for sellers). Does my PayPal email address have to match my StubHub email address. Use of this website signifies your agreement to our. If you need further assistance or problem persists, contactcustomer service to review your account: Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US. All eligible Settlement Class Members will receive an award upon submitting a valid claim. This will surely increase the credibility of your complaint. My spidey-sense tells me that someone is telling porkies. Use of this website signifies your agreement to our. Please be patient. Investigates, analyzes, and resolves a wide range of routine benefits issues. 1st set of Buyers got in Saturday with scanned tickets and no problem. I have been a loyal customer of Stubhub for years. I am a first-time user. Submit a complaint and get your issue resolved. I want my 900.00 dollars for the sale. The Court in charge of this case still has to decide whether to approve the Settlement. If youre just looking to unload some extra tickets, thats probably not for you. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. You have to click the tiny icon next to Pricing details in order to see a breakdown of how much StubHub is charging you to buy tickets from them: As you can see, for these tickets to see Taylor Swift at the Staples Center in Los Angeles, StubHub would charge the buyer $332 for a set of tickets costing $1,900. No. You can also use StubHub gift cards and PayPal. In advance of Week 3, Verrett tended to a foot injury. No. All Rights Reserved. There was absolutely zero transparency. I request a $445.50 refund to my credit card. Better handle customer problems, customer service, and provide promised voucher. Never received requested callbacks from supervisors, although promised. Stubhub posted my tickets for an event that was canceled (I had these tickets posted). By signing up you are agreeing to receive emails according to our privacy policy. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Were a ticket marketplace that has no buyer fees, which means that our tickets are usually anywhere from 10-25% cheaper than what youll find on StubHub. If you don't have one, create a PayPal account using the email address the funds were issued to. We planned our trip to Vegas accordingly to when we could go to this game and feel that I shouldnt have to keep begging to get the tickets Ive paid for, Hello, StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. I do not have payment. There a lot of hidden cost and rules. I dont understand why stubhub, etc are scooping up tickets within seconds when they go on sale, then ticketmaster says sold out. Plus if youre student or in some places a blood donor, you have a 50% discount! Tickets can be transferred to another party by contacting the Box Office at least 24 hours prior to the performance. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. WOW Enjoy! Please refund my money to my account to which you have charged. Ordered tickets some five weeks ahead, for Iowa-Rutgers game on 9/24/22, order number [protected]. Call early, during business hours, west coast time to try to get a US rep. Facebook (US): https://www.facebook.com/paypal. Texas A&M is riding the momentum of its biggest winning margin in Southeastern Conference play since joining the league for the 2012-13 season.. I'm an active seller with Stubhub. Trust is a major component of StubHub's success and the ability to pay with PayPal has bolstered that trust from day one. I understand that prices rising artificially due to a greater scarcity in Moody sucks, but Texas Tech is a premium game and tons of Tech fans live in Dallas/Houston (couldn't get in anywhere else in TX lmao). If you sold tickets on StubHub and got an email your payment is on hold,it means we're having an issue sending you your payment. Dude, come to Brazilthose international concerts are around 80$~100$ regular seating and or on the field.and premium seating costs around 200$ Selling - error with delivering barcodes on stubhub's end. Tickets never delivered, although a dozen telephone conversations took place with StubHub representatives over a four week period. Bought 2 hockey tickets from Hockey. You will not receive a Settlement award under the Settlement. Desired outcome: I listed tickets on StubHub a few weeks ago. I ordered 2 tickets for a concert scheduled for December 10th on November 1st. 500$ for a Taylor Swift concertto be seated at the stadium and not in the floor? 8 Days after event, Payment still processing. Yes At this point StubHub has $800 minus credit card processing fees. Im beyond pissed. Stubhub say that I did not click the button to complete the sale. people. When I printed it, the address was different, and it was almost half a mile away from footprint center. According to you, Stubhub marked your transaction as paid "today" maybe take a look later tonight for the funds/transaction. Leave the Archive. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). I also keep recieving emails that I need to update my payment information, but it is already updated?! I had to pay once more for the tickets to attend the show. I've not received any notification from stubhub or my bank that any refund has been made to me Desired outcome: Yes No Still Need Help? Danielle is the author of this solution article. All Rights Reserved. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. I chose 3. - 2 tickets. Use a ticket marketplace that doesnt charge such ridiculous fees. I cant keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. Desired outcome: A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. Do some sellers pay different commissions? I received a confirmation that section 8 tickets were purchased. So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. StubHub Seller Fees What is StubHubs Commission? checkout. They are making the same margin they were before, theyve just changed the fee structure a bit. Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. WRONG. You can get up to 3% off when you use a StubHub Coupon Code. Responsible for all benefit related communications including open enrollment material, benefit guides and intranet content. 22 Providence on Wednesday night in Milwaukee. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Seller listed tickets in the wrong section. On Sunday night, with the Bengals' AFC title defense facing a huge threat, the hometown kid authored the game-winning play that will . Exactly what happened to me! He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. The only time someone would know what buyer fees StubHub was charging was to list a ticket for an event, and then go look at the price at which StubHub was listing it. This article was co-authored by wikiHow staff writer, Eric McClure. No other communication was sent from stubhub after that about anything else needed to complete the sale. How to Contact StubHub: Every Option Explained, https://www.elliott.org/company-contacts/stubhub/, https://techboomers.com/t/stubhub-return-policy. Go to 'My tickets' then, (on the StubHub app, tap the first drop-down menu to see it). Fees Using the same exact wording.must be in Stubhub is obviously filing for bankruptcy. 2021 TickPick LLC. 2 if you have questions about buying tickets. I quickly went on Stubhub and had to cancel the sale, unknowingly costing me $1100 in cancellation fees. Did you get a resolution or your money back? [protected], Desired outcome: I bought the tickets nov20 and its now jan6,the game is Feb18, room booked, plane tickets bought,called multiple times. Well, the last StubHUB CEO lost his job over this change when there was going to be a 21% fee on tickets for a Kansas basketball game i was looking at. On Friday,. We'll pay you in different ways depending on your area and the event area. Following the conclusion of the 2011 season, please allow 4-6 weeks for refund processing. Thanks to all authors for creating a page that has been read 47,136 times. Avail of the StubHub credit card deals and hefty discounts on your orders, including concert and theatre tickets for as low as $5 . Customer service all the way to your seat, 2000-2022 StubHub. The Stubhub order number I'm disputing is #[protected] order id date amount I'm very upset. Neither did I. Yes I request a $445.50 refund to my credit card. Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. $900 right. PayPal: Once the payment processes and is in your PayPal . Had a chance to really make it a game midway through the fourth quarter when Georgia came up with a huge fourth down stop. Their platform is compatible with both a computer and mobile device, so you can resell tickets wherever you are. It should be expected that the Steelers' offense will build off of what it did during the back end of the '22 season with Pickett and Canada entering their first offseason with Pickett as the starting quarterback. Very shady and any feeling of trust I had is now destroyed. Ice Nine Kills: The Octane Accelerator Tour | Presale & Cheap Ticket Info, Ra Ra Riot Superbloom Tour | Presale & Cheap Ticket Info, http://www.stubhub.com/san-francisco-49ers-tickets-san-f//, NCAA Mens 2022 SEC Tournament Seating Chart at Amalie Arena, How To Sell Your Sports, Concert, and Theater Tickets, How Much Do Super Bowl Tickets Cost? 4 weeks ago I listed my season seats for MLB next year. How do I contact? Use of this website signifies your agreement to our. While he took the field last week, he left early with only one tackle to his credit. When you go to checkout the total says $1059.75. on all 81 orders I indicated that I will deliver the barcodes a few days before the event. Did you find it helpful? What are Stubhubs seller fees? StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Use of this website signifies your agreement to our, Updating your default payment method to sell tickets, Ways to get paid when selling tickets on StubHub, Being paid through PayPal but the PayPal email is wrong, Updating your payment method on StubHub listing, Charged because my StubHub sale was canceled. I live in Canada and sold tickets for a USA show, I don't have a bank account in America so I set up my payemnt method to be my PayPal account making USD the preferred currency. Desired outcome: But he's got a top-10 talent under center in Murray. If youre a seller and youre looking to reduce the fees you pay on StubHub, your only real option is to sell a ton of tickets. The parking pass I purchased, and the confirmation I received via email, which I am happy to share if needed, says that it is for Footprint Center Parking Lots. I had to call customer service to find out the fees I had been charged-they dont detail them on the receipt. If you decide to exclude yourself from the Settlement, you will receive no benefit from the Settlement.