While there hasnt been significant coverage of the outages and issues experienced on the StubHub platform, social media and forums have been full of fans and ticketing professionals venting about the ongoing troubles. couldn't get paid for the ticket. Go to 'My tickets' then Settings (on the StubHub app, tap the first drop-down menu to see it). I'll be at MSG2 myself on Monday night so maybe I'll see you there. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Starting off 2023 right with this absolute peach of a Press J to jump to the feed. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. 2. Dont forget, Monday is MLK day and a holiday. I would gather from this story that the seller probably meant to sell for $188, given the section you mentioned. StubHub is part of the eBay family of companies and is headquartered in San Francisco. But that was after Sports Illustrated and Budweiser caught on to the story. Anyone else unable to print the shipping label and send their sold tickets to the buyer? Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Make sure your account info is completely filled out. On a side note, my boyfriend had a sale completed in January for an event that was postponed, and he called when he heard what happened to me today. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? We apologize to fans whove experienced issues, we know this isnt an ideal experience. Hi! The 'Payment' tab is automatically open. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. Why is Stubhub allowed to sell things they don't have possession of? de jure or de f acto unable to fulfill, or fails to. Yes No Still Need Help? StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Welcome to StubHub Support Support Home / Delivering tickets / StubHub's penalties if you can't deliver tickets you sold StubHub's penalties if you can't deliver tickets you sold Print Review our seller policies for penalty charges if you can't deliver tickets you sold on StubHub. Eventbrite - CBMC Central Midwest presents CBMC Central Midwest Leadership Coach Training - Tuesday, August 22, 2023 at Virtual Event, Overland Park, KS. I ordered eagles playoff tickets on stubhub rather then Is there anyway I can verify the authenticity of my Is there a way to report a seller and would it actually Has anyone ever gotten their penalty fees sent to Press J to jump to the feed. So it really is pretty rare to purchase a ticket and then have it pulled. Tap Tickets in the navigation bar at the bottom. Is there anyway, you can shed light as to why is this happening to me at all? From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. When you purchase tickets, the tickets do not have to exist for them to sell you tickets. Open the SeatGeek app. This is zero help. Was this answer helpful? Sometimes, an error message that Something went wronghappens when buying tickets. Event is Sunday so I need to ship ASAP. 1,304 complaints closed in the last 12 months. As a matter of policy, BBB does not endorse any product, service or business. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. Ben - Los Angeles, California. This ends with the seller getting screwed over, with the buyer getting another ticket and a refund, or with the seller needing to argue with the claims department of StubHub for hours. I dont understand why they would allow you to sell the tickets twice. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. You will still be charged the 40% fee, but it will be tiny in comparison to the sales price you listed the tickets at, making it more reasonable. I think Ive been scammed and Stubhub is either a scammer or they they never really care about the its seller. So stub hub had his company collect on it ? Anybody hear about this? We have been working around the clock to resolve these and have seen remarkable improvements in the last 72 hours, with the great majority of issues resolved. Did you find it helpful? Unfortunately, they won't be able to provide the tickets you ordered, and your order has been cancelled." 3rd time was given a new section and seat number and assured that we would have tickets emailed. Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. These characters appear in the American animated television series Regular Show, created by J. G. Quintel for Cartoon Network . Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. It's easy! Especially one without a history. Unfortunately Adobe is lacking with fullfilling our contract. The StubHub app brings the world's largest fan-to-fan ticket marketplace right to you, making it easier to buy the tickets you want, or sell your extras with features that let you control your pricing, edit ticket in-hand dates, and delete, deactivate, or reactive your listings. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. What a ripoff and they are totally unreachable. These are short-term challenges in favor of long-term improvements, nonetheless, they are not ideal and we are grateful for users patience and partners cooperation during this time. However, fees are exorbitant and not well disclosed. They charged me $330.00 as the tickets sold for $280 plus their fee. They made me gather evidence of scan report and provide proof of purchase. Order # *********. Help us improve this article with your feedback. 4,038 total complaints in the last 3 years. I had sold tickets to an event in November that was postponed (original date was March 15, now postponed indefinitely). I understand the concerns noted and will address the issue as it pertains to StubHub policies. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Failed to load shipping label" errore message. We all hate paying Stubhub fees, but they come through in the end at least. I've never complained about any company before. bloomer livestock trailers for sale. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" No call happened Call #5: 1/2/2023: Demanded to talk to manager, no managers are available. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I asked- this is my first notice, ever, of this. stubhub unable to fulfill Very disappointed! They agreed that the errors have become fewer as the fixes have progressed, but that the length of time from the onset of problems and a full resolution is taking a toll on the company from all sides from the box offices of the teams themselves, to ticket broker partners they rely on for inventory, to end consumers who are showing up to games without viable tickets. . Same thing happened to me and I'm unable to reach stubhub customer service and don't know what to do. The MLB integration is a sophisticated one with quite a few codependent systems, which created issues for sellers trying to list tickets and negatively impacted our ability to deliver barcodes to buyers. 5. Since then I am no longer able to access my StubHub account. I receive a "Failed to load shipping label" errore message. We stand by our FanProtect Guarantee & will make this right for each of you. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I would think Stubhub should give you a free replacement ticket. Follow the steps below to send a private message: 1. Danielle is the author of this solution article. It has been sitting Winning bidder wont pay after winning. Very late reply to this comment but OMG YUP SAME. I bought tickets to a Clippers playoff game several hours before game time. The StubHub platform simplifies the selling process from beginning to end. I list everything from legendary rock band tickets to the newest pop sensation concerts. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. StubHub contacted me and told me I needed to get scan reports from the . Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. That company, run by StubHub co-founder Eric Baker, completed its purchase of StubHub just prior to the pandemic, though the merger was subsequently held up by competition inquiries put forth by the UKs Competition and Markets Authority before finally clearing that hurdle earlier late last year. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Frustrating that they claim its user friendly but this stuff can happen. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. https://stubhub.community/t5/notes/composepage. Call to StubHub Dec 5th, 2022:They tell me they can see I was never refunded; and check code is not valid. After the switch, you will enter the email address you use to access the community in order to reset your password. Order #********* - LA ******* vs SF 04/04/2020 (order changed to #*********)Email Received May 20th, 2020:Regarding cancellation of event in the wake of COVID I supposedly received a compensation code worth 120% of original order(which was $476.50 including taxes). ', A monetary refund of up to the full purchase price of your tickets. This thread, which was posted to Reddit's r/antiwork . If you have replacement tickets to offer, list the ones you have. Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? 3.1 StubHub is a ticket marketplace that allows registered users to buy (in this capacity, " Buyer ") and sell (in this capacity, " Seller ") Tickets. I did what it asked and got an automated response that does no good. Stubhub came to BBB's attention in 2002. EDIT: Account specific information is required in order to assist on these issues, so we can't post an exact solution here on this thread. 4. Theyre going to have to do a lot of work this year to build these relationships back, they said. My tickets were sold twice on stubhub. Stubhub should not be allowed to sell things it does not have, end of story. Select the "Envelope" in the upper right-hand corner. The ticket ended up selling before I could remove it. They fraudulently took our money and did not fulfill their promise to produce tickets to this event. Then disconnected. Help us improve this article with your feedback. Stubhub is charging me excessively for the tickets I posted for sale. I have no other recourse at this point. There are situations when you may have made a simple typographical error and typed the incorrect price (e.g., $10.99 instead of $109.99). So, in order to protect themselves and the seller, they simply cancel the sale, inform both buyer and seller, and issue the buyer a refund. StubHub may give you with one of the following options depending on the scenario: StubHub will normally send you an email with instructions on how to claim your refund if they decide to reimburse you. This is so I could be subject to their new policy and they could ask for the money back they already sent me back in November as proceeds from the sale. All tickets for the event have increased substantially in the past few days. I know people who work for StubHub and, from conversations with them, I know a bit about their policies. Got a full refund, plus a $100 coupon for a ticket. In this instance, they will provide you instructions through email. Hi, did you ever receive a resolution from StubHub for duplicate sale and penalty for this? Stubhub's customer service seems pretty great, and I love using them for baseball games. I bought a ticket for $88 on StubHub for MSG2 in section 202 (cheap, I know, I immediately pulled the trigger on it). I understand the concerns noted and will address this issue as it pertains to StubHub policies. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. Appalling experience. Employee cannot physically perform job. This just happened to me as well. n the StubHub app, tap the second drop-down menu to see them). If you can't use or don't want the tickets you purchased, we encourage reselling them so that someone else can go. If you are required to distribute the tickets. It's extremely difficult to request help, especially for tech issues. Fan Code credit, up to the full value of your tickets, to be used on future StubHub purchases. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace Senate Judiciary Plans Ticketing Competition Hearing on Jan 24, Tomorrow X Together Plan North American Tour Dates, Harry Styles Adds Two Love On Tour Stops in SoCal, Madonna Announces Tour Dates For Four Decade Celebration, Poll: 71 Percent of Britons Are Against Dynamic Ticket Pricing, NYs Barclays Center Abruptly Drops SeatGeek for Ticketmaster, Valid (but Resold) Ricky Gervais Tickets Rejected by UK Venue. Just have to hope whoever buys it uses it and doesn't file claim. 1. Press question mark to learn the rest of the keyboard shortcuts. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. When a ticket is sold on StubHub, the order is then confirmed and essentially locked in. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Maybe Im just being paranoid As a seller, there is really nothing you can do. Lindsay is the author of this solution article. A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? I asked if there were any buyer complaints or were the tickets invalid. I need to cancel the tickets sold here on StubHub. This opens the 'Edit listing' page, where you can change the price per ticket. None of these are valid grounds for you to cancel your StubHub sale. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. As a marketplace, StubHub does not own the Tickets sold on the Site. Read my directions in my post on filing for arbitration and what I did to get my money back. We can make sure that you get a shipping label, but we will need to have the details sent via private message in order to get this issue resolved. This NEVER happens. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. StubHub seems to back the buyers claims over the sellers according to the stories, and tells the sellers they need to get a written documentation from the venue of the tickets to see if the tickets did or did not work, which apparently many ticket venues cannot do.. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Tickets have been legit and delivered as advertised. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I've been waiting on the phone for customer server for almost 3 hours. Inability to perform job duties. 1Did you read books? 8 The following figure show in detail. Projected score: Bills 33-30. Sold tickets on Stubhub for the first time. I'm pretty pissed nonetheless. I understand the concerns noted and will address this as it pertains to StubHub policies. Yes Explain your scenario and include any relevant evidence. How to update your user name Last Updated on June 17, 2022 by Dave Clark. Purchased two tickets on 12/26 for an event on Jan 12th. Thank you for the opportunity to respond to ***************************** complaint, BBB case #********. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. Many have been outright rude. They insist the calls are all recorded. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. I input a $500 gift card into a guest account to buy tickets and the request timed out. Follow the steps below to send a private message: 1. arbitrator if the arbitrator has become. I would totally be pissed if I were in your shoes. Yes No Still Need Help? Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. I sold 100k worth of Mags & Tires in 2 years. Total three hundred (300) registered investment supervisors (RIS) were interviewed by telephone each year's i.e. Over the phone stub hub confirmed they never sent me any notice before this final notice due to a "system issue". If there aren't missing details in the addresses, please. Just got one in Section 225 row 11 for a really decent price. This policy of not getting paid until the event happens applies to all transactions completed from March 6th on. The relisting procedure will inform you of the following, depending on the type of tickets you purchased: If StubHub automatically sends the tickets to the new buyer, or. When will I be payed after adding the default Payment Method? Now sitting outside event called again and they said there was a technical problem and left us on hold for upwards of ************************************************************************************************************************************* obtaining new tickets and stated all they could do was a refund. If you make any changes, click 'Save. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. We send emails as a courtesy when your tickets sell. Yes (in special circumstances). How can I get a refund? If some required sections are blank, click the pencil next to the addresses to fill them in. BBB Business Profiles may not be reproduced for sales or promotional purposes. Details About Unable To Fulfill Job Duties. Also, bought the ticket 2 days ago. 5 2022 . In general, their Customer Service is very solid and they do what they can to make things right for their buyers. 3. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. Well guide you through the process. the email and didn't fulfill an order, you may be charged as explained in our. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. On the way to the event we noticed tickets had not been sent. A review of Stubhub's file was done in February 2022. If I chose the option to get refund no action was required. No. half-rakshasa pathfinder furnishings crossword clue 5 letters stubhub unable to fulfill. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. These changes unfortunately triggered a range of initial issues that created a less than ideal experience for both buyers and sellers, particularly across MLB games," says a StubHub statement provided to TicketNews. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. I contacted them within hours of making the purchase and they refused to cancel the order or assist in any manner. Sign in or create a StubHub account to get started selling tickets. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. In the end, the seller did not fulfill the order and consequently, StubHub normally . They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Received and email confirmation. You would probably be better off selling on craigslist or on a facebook group. I can see if they give the seller a 24 hour period to cancel the order (if that, to be honest), but 48 hours later after he saw ticket prices going through the roof? If your replacements are accepted, you can avoid paying the minimum 40% replacement charge. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics.