Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Tripadvisor performs checks on reviews. Full payment is required if booking within 60 days of travel. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Fees are in addition to any price increase that may apply. I am not complaining about the crossing or the staff on board. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. I moved . Is that right or am I reading it wrong? Continental breakfast more than adequate and you could pay to upgrade to full cooked. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Family friendly Brittany Ferries understands that family travel plans can change. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. As always, the food will be great and the company will be awesome. We travelled home on the new ship Salamanca from Bilbao. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Kind regardsAlison. These tickets require a 50% deposit at the time of booking, which is non-refundable. But much better than Galicia. Only given 3*. How is one supposed to contact this company? Kind regardsAlison Brittany Ferries. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. The shop was small but ok. The circumstances were explained with no sympathy shown. Plus special offers on kids meals are available on all crossings. It would be better to have a small cinema. Top. Phone. Date of experience: January 02, 2023 Weve now booked and are delighted with his efficient and effective service throughout our conversations. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . If you are exempt and have a doctors letter it will not be accepted. Disgraceful, unconscionable, uncaring and . I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. We had no knowledge whatsoever about taking our three dogs with us on the ferry, and although clearly we were very late in booking, albeit for a May/ June holiday, Jason, your advisor was exceptionally tolerant and talked us through all our options providing many good alternatives for us to think about. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. This makes it a convenient way to take your car on holiday with you. . Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. Your cancellation fee depends on the type of ticket you purchased. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Sit back and relax while we do the work. Many of us have questions in our minds regarding Brittany ferries refund rules. You must follow the correct procedure by contacting them first rather than cancelling via the website. Contact the company atexisting.bookings@brittanyferries.com. Decided to try the Roscoff to Plymouth ferry for the very first time. Dear Dean, Thank you for taking the time to write a 4* review. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? If you need help or advice, its readily available. Overall this was a much better 17,424. direct ferries offer the widest choice of . . Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Highly recommend crossing with deluxe cabin. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. We look forward to welcoming you on board. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. No refund in case of a ticket booked in a special offer. Have a Flexi ticket booked for end July and need to amend. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. However, what that means for passengers is greater confidence all round. Standard. Exp. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Not good enough Brittany Ferries. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Brittany Ferries offer different types of tickets to its customers. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. Evening meal was great and great service. Cabins excellent. FERRY ONLY. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. You will get your refund after your cancellation fees are deducted. I am not complaining about the crossing or the staff on board.My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. Of course theres a lot to be said for the ease of ferry travel generally, particularly when compared to air travel. Some of the add-ons on this site are powered by. Find out how we combat fake reviews. 125595. Holyhead - Dublin. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Just awful. Very poor, are these shops properly maintained? Husband had a cooked lunchtime meal - very impressed. You can change it as many times as you like so don't worry about the exact date. Log in to your account and enter your ticket reference number. Score: 4.3/5 (13 votes) . You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . You will also not make any amendments to your ticket. It looks like the link pointing here was faulty. It hadn't been cleaned. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. For a better experience, please enable JavaScript in your browser before proceeding. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Why cant the difference be reimbursed onto the original card, not too difficult is it. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. brittany-ferries.co.uk Say Hola to Spain in 2023. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. In summary, here are the ways you can request a Brittany Ferries refund: Like railways, water ferries are a popular method to travel between different European countries. Twice been on hold for over 2 hours. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Overall this was a much better Toilet filthy with excrement on the seat, which I had to clean. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. santa cruz mavericks baseball, obituaries dewitt arkansas, custom carolina winter boats for sale, The difference be reimbursed onto the original card, rather than through the merchant and options. 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